Returns and complaints

Applies to a Customer who is a Consumer:

We are obliged to deliver goods free of defects. The statutory right of liability for defects of the sold thing (warranty for defects) to the extent specified in Article 556 and Articles 556[1]-556[3] et seq. of the Civil Code shall apply.

Complaints can be submitted:

- via email to: BOK@Key-Soft.Global

Phone: 530 546 464

- or using the contact form available on the Store's website.

The Store is not obliged to perform returns for digital products that are not saved on a tangible medium.

In the case of exercising warranty rights - if we deem it necessary to consider the complaint, you are obliged to deliver the defective goods at our expense to the postal address indicated above. If, due to the nature of the goods or the way they are installed, delivery of the goods would be unduly difficult, you are obliged to make the goods available to us at the place where they are located. We undertake to respond to the complaint immediately, no later than within 14 days from the date of its submission.

We are liable under the warranty if a physical defect is discovered before the expiration of two years from the date of delivery of the goods to you. If the object of sale is a used movable item, warranty liability is one year from the date of delivery.

In the filed complaint, it is recommended to (1) provide information on the subject of the complaint, in particular the type and date of occurrence of the defect; (2) specify the demand for the manner of removal of the defect (replacement of the goods with a new one, repair of the goods, reduction of the price, withdrawal from the contract - if the defect is significant); and (3) provide contact details of the complainant - this will facilitate and speed up the processing of the complaint by the Store. The recommendations specified in the preceding sentence are in the form of non-binding instructions only and in no way affect the effectiveness of complaints made without providing the recommended information.

Applies to a Customer who is not also a Consumer:

In the case of a Sales Contract concluded with a Customer who is not also a Consumer, pursuant to Article 558 § 1 of the Civil Code, the Online Store's liability under warranty for defects in the Goods is excluded. This exclusion is ineffective in the case of deceitful smuggling of a defect by us