Regulations - Key-Soft.pl

BOK@Key-soft.pl

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Regulations

Regulations

I. Definitions

The terms used in the Regulations shall mean:

Customer - a natural person, a legal person or an organizational unit that is not a legal person, to which special regulations grant legal capacity, who makes an Order from the Store;
Consumer - according to Article 22[1] of the Civil Code means a natural person making a legal transaction with an entrepreneur that is not directly related to his/her business or professional activity.
Civil Code - the law of April 23, 1964 (Journal of Laws No. 16, item 93, as amended);
Regulations - these Regulations defining the general terms and conditions of sale and rules for the provision of services electronically in the online store https://Key-Soft.pl/;
Online Store (Store) - Internet service available at https://Key-Soft.pl/, through which the Customer may, in particular, place Orders;
Goods - products presented in the Online Store;
Sales contract - a contract of sale of Goods in the meaning of the Civil Code, concluded between Key-Soft.pl and the Customer, concluded using the Store's website;
Consumer Rights Act - the Act of May 30, 2014 on consumer rights (Journal of Laws of 2014, item 827);
Electronic Services Act - the Act of July 18, 2002 on the provision of electronic services (Journal of Laws No. 144, item 1204, as amended);
Order - a declaration of will of the Customer, aimed directly at concluding a Sales Agreement, specifying in particular the type and number of Goods.

II. General Provisions

These Terms and Conditions govern the use of the online store available at https://Key-Soft.pl.
These Regulations are the rules and regulations referred to in Article 8 of the Law on Provision of Electronic Services.
These Regulations specify in particular:

- rules for registration and use of an account within the online store;

- terms and conditions for placing electronic Orders within the online store;

- The rules for concluding Sales Agreements using the services provided by the Online Store.

The use of the online store is possible provided that the ICT system used by the Customer meets the following minimum technical requirements: a browser with access to the Internet
In order to use the online store, the customer should on his own access to a computer workstation or terminal device, with access to the Internet.
In accordance with applicable laws, Key-Soft.pl reserves the right to limit the provision of services through the Online Store to persons who are at least 18 years of age. In such a case, potential customers will be notified of the above.
Customers may access these Terms and Conditions at any time through the link provided on the home page of https://Key-Soft.pl and download and take a printout.

III. Rules of using the Online Store

Registration within the Online Store is optional. A customer may place an order without registering with the Store, after reviewing and accepting these Terms and Conditions.

Registration takes place by completing and accepting the registration form, made available on one of the pages of the Store

Registration is conditional on agreeing to the content of the Terms and Conditions and providing personal information marked as mandatory.

Key-Soft.pl may deprive the Customer of the right to use the Online Store, as well as may restrict his/her access to part or all of the resources of the Online Store, with immediate effect, if the Customer violates the Regulations, and in particular if the Customer:

- provided data during registration in the online store that is untrue, inaccurate or outdated, misleading or violates the rights of third parties,

- has committed, through the online store, violations of the personal rights of third parties, in particular the personal rights of other customers of the online store,

- will engage in other behavior that will be considered by Key-Soft.pl to be in violation of applicable laws or general rules of Internet use or detrimental to the good name of Key-Soft.pl.

A person who has been deprived of the right to use the online store may not register again without prior consent Key-Soft.pl

In order to ensure the security of the transmission of messages and data in connection with the services provided on the Website, the Online Store takes technical and organizational measures appropriate to the degree of security threat to the services provided, in particular, measures to prevent unauthorized persons from obtaining and modifying personal data transmitted on the Internet.
In particular, the customer is obliged to:

- use of the Online Store in a manner consistent with the provisions of the laws in force in the Republic of Poland, the provisions of the Regulations, as well as with the general rules of Internet use.

- not to provide or transmit content that is prohibited by law, such as content that promotes violence, is defamatory or violates the personal rights and other rights of third parties,

- use of the Online Store in a manner that does not interfere with its operation, in particular through the use of specific software or devices,

- not to take actions such as: sending or posting unsolicited commercial information (spam) within the Internet Store,

- use the Online Store in a manner that is not burdensome to other customers and to Key-Soft.pl,

- use any content posted within the Online Store only for your own personal use,

IV. Procedure for conclusion of the Sales Agreement

In order to conclude a Sales Contract through the Online Store, one must go to the website https://Key-Soft.pl and select the Goods by taking subsequent technical steps based on the messages displayed to the Customer and the information available on the website.
Customer's choice of ordered Goods is made by adding them to the shopping cart.
During the process of placing the Order - until the button confirming the Order is pressed - the Customer has the possibility of modifying the entered data and the selected Goods. To do so, follow the messages displayed to the Customer and the information available on the site.
After the Customer using the Online Store has provided all necessary data, a summary of the Order placed will be displayed. The summary of the submitted Order will include, among other things, a description of the selected goods or services, the total price and all other costs.
In order to send an Order, it is necessary to accept the content of the Terms and Conditions, provide personal data marked as mandatory and press the button confirming the Order.
Information about the Goods given on the Store's web pages constitutes an offer, within the meaning of Article 66 of the Civil Code. The Customer's sending of the Order constitutes a declaration of will to conclude a Sales Agreement with Key-Soft.pl , in accordance with the content of the Regulations.
The Agreement is considered concluded at the moment the Customer's Order is entered into the IT system of the Online Store, provided that the Order complies with the Regulations.
After concluding the agreement, the Customer receives an e-mail message containing confirmation of all significant elements of the Order.
The sales contract is concluded in the Polish language, with the content in accordance with the Regulations.
Customers may access these Terms and Conditions at any time through the link provided on the home page of https://Key-Soft.pl and download and take a printout.

Recording, securing and making available the order data and the General Terms and Conditions (terms and conditions of sale) is done by e-mail. You can see your previous orders within your account, after logging in.

V. Delivery

Delivery of the Goods is not limited to the territory of the Republic of Poland and takes place at the address indicated by the Customer when placing the Order.
Delivery of ordered Goods is carried out through:

- Electronic transmission (e-mail)

It is not possible to personally pick up the ordered goods in our store.

Delivery costs are: 0zl. In addition, delivery costs will be indicated at the time of placing the Order.

The delivery period is 24 hours and is calculated from the day the Customer sends the Order.

VI. Prices and payment methods

The prices of the Goods are given in Polish zloty and include all components, including VAT, customs duties and any other components.
The customer has the option to pay the price:

Payment methods:

1. online payment via PayPal
- Payment by debit card, credit card (Mastercard, Visa)
- Payment via PayPal account
2. online payment via PayU - Not applicable to attributed products and Xbox Game Pass.
- Debit card, credit card (Mastercard, Visa)
- BLIK (BLIK code from electronic banking).
- Apple Pay, Google Pay (Payment by card).
- Traditional transfer (Transfer to bank account, processing time for this payment method for the next business day, up to a maximum of 3 business days).
Payment by bank account:
- iPKO
- mBank
- ING Bank Śląski
- Santander
- Bank PEKAO S.A.
- Millennium
- Alior Bank
- Inteligo
- Crédit Agricole e-transfer
- Postal Bank
- Plus Bank
- BNP Paribas
Payments with dedicated banking systems:
- I pay with Citi Handlowy
- Pay with BOŚ
- I pay with VeloBank
- Nest Bank
- Cooperative Banks
- Bank Nova S.A.
Masterpass
- Payment via Masterpass (digital wallet)
3. online payment via TPay

Wallets and additional payment methods:
- BLIK (BLIK code from electronic banking).
- Payment form / Transfer from another bank - Traditional transfer (Transfer to a bank account, processing time for this payment method for the next business day, up to a maximum of 3 business days).
- Euro Payment
- PeoPay
Additional payment options:
- Twisto
- Pekao installments
Bank payments:
- BNP Paribas Bank Polska SA
- Bank Millennium SA
- Bank Pekao SA
- Bank Pocztowy SA
- Santander Bank Polska SA
- Citibank Handlowy SA
- Alior Bank SA
- VeloBank S.A.
- ING Bank Śląski SA
- Inteligo
- Plus Bank SA
- Credit Agricole Polska SA
- mBank
- PKO Bank English (iPKO)
- Bank Nova S.A.
- Nest Bank
- Bank Polskiej Spółdzielczości
- Cooperative Banking Group
- Cooperative Banks
Corporate payments:
- Pekao Firma24 / Biznes24
- Bank Millennium SA Companies

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VII. Right of withdrawal from a contract concluded at a distance

The consumer has the right to withdraw from a contract concluded remotely within 14 days without giving any reason.

The right of withdrawal expires 14 days after the conclusion of the contract.

The right of withdrawal does not apply to products sent by digital means.

To exercise your right of withdrawal, you must inform us - Key-Soft.pl email office@Key-Soft.pl - of your decision to withdraw from the contract by an unequivocal statement (e.g. a letter sent by mail, fax or e-mail).

You can use the model withdrawal form below, but it is not mandatory.

In order to comply with the deadline for withdrawal from a distance contract, it is sufficient for you to send information on the exercise of your right of withdrawal before the expiry of the deadline for withdrawal.

MODEL FORM FOR WITHDRAWAL FROM CONTRACT
(this form should be completed and returned only if you wish to withdraw from the contract)

- I/we(*) ........................................ ........................ hereby inform(*) about my/our withdrawal from the contract of sale of the following items(*)/provision of the following services(*)/delivery of digital content in the form of (*):

................................... ...................................................................................... .................................................... .........................

_ ....................... ..................................................... ................................. .................... ......................................................

_ ....................... ..................................................... ................................. ....

- Date of contract ^(*) / receipt ^(*)

- Name of Consumer/Entrepreneur(s). ) privileged person(s):

.............................................. .................... ..................................................... ...............................

- Consumer/Preferred Business Address:

....................... ...................................................................................... .................................... ................. ..........................

.................... ...................................
Signature of Consumer/Preferred Entrepreneurs
(only if form is sent in hard copy)

Date ................................ ...............

(*) Delete as necessary.

Effects of withdrawal from the contract

In the event of withdrawal from the concluded contract, we will return to you all payments received from you, including the costs of delivery of the goods (except for the additional costs resulting from the delivery method chosen by you, other than the cheapest ordinary delivery method offered by us), immediately and in any case no later than 14 days from the day on which we are informed of your decision to exercise your right to withdraw from this contract. We will return the payment using the same means of payment that you used in the original transaction, unless you have expressly agreed otherwise; in any case, you will not incur any fees in connection with this return.

Exceptions to the right of withdrawal

The right of withdrawal does not apply to the customer (consumer) for contracts:

- in which the subject of the service are sound or visual recordings or computer programs delivered in sealed packaging, if the packaging has been opened after delivery

- in which the subject of the service is a non-refabricated thing, produced according to the consumer's specifications or serving to meet his individualized needs

- for the supply of digital content that is not recorded on a tangible medium, if the performance has begun with the express consent of the consumer before the expiration of the withdrawal period and after the trader has informed him of the loss of the right of withdrawal

- a contract in which the price or remuneration depends on fluctuations in the financial market, over which the trader does not control, and which may occur before the expiration of the deadline for withdrawal from the contract

- a contract in which the subject of performance is an item delivered in a sealed package, which cannot be returned after opening the package for health protection or hygienic reasons if the package has been opened after delivery

- A contract in which the object of performance is things that, after delivery, by their nature, are inseparably combined with other things

- contract concluded at public auction

VIII. Complaints regarding the Goods

Applies to a Customer who is a Consumer:

We are obliged to deliver goods free of defects. The statutory right of liability for defects of the sold thing (warranty for defects) to the extent specified in Article 556 and Articles 556[1]-556[3] et seq. of the Civil Code shall apply.

Complaints can be submitted:

- via e-mail to the address: BOK@Key-Soft.pl

- or by using the contact form available on the Store's website.

In the case of exercising warranty rights - if we deem it necessary to consider the complaint, you are obliged to deliver the defective goods at our expense to the postal address indicated above. If, due to the nature of the goods or the way they are installed, delivery of the goods would be unduly difficult, you are obliged to make the goods available to us at the place where they are located. We undertake to respond to the complaint immediately, no later than within 14 days from the date of its submission.

We are liable under the warranty if a physical defect is discovered before the expiration of two years from the date of delivery of the goods to you. If the object of sale is a used movable item, warranty liability is one year from the date of delivery.

In the filed complaint, it is recommended to (1) provide information on the subject of the complaint, in particular the type and date of occurrence of the defect; (2) specify the demand for the manner of removal of the defect (replacement of the goods with a new one, repair of the goods, reduction of the price, withdrawal from the contract - if the defect is significant); and (3) provide contact details of the complainant - this will facilitate and speed up the processing of the complaint by the Store. The recommendations specified in the preceding sentence are in the form of non-binding instructions only and in no way affect the effectiveness of complaints made without providing the recommended information.

Applies to a Customer who is not also a Consumer:

In the case of a Sales Contract concluded with a Customer who is not also a Consumer, pursuant to Article 558 § 1 of the Civil Code, the Online Store's liability under warranty for defects in the Goods is excluded. This exclusion is ineffective in the case of deceitful smuggling of a defect by us

IX. Additional warranties when selling Goods in the Store

Key-Soft.pl is not the manufacturer of the Goods, however, all Goods available in the Store are additionally guaranteed by Key-Soft.pl as a seller. Key-Soft.pl shall be liable under the warranty of the Goods sold under the terms and for the period indicated in the warranty card attached to the Goods.

The manufacturer may have independent liability under the warranty of the Goods sold under the terms and for the period indicated in the warranty card issued by the manufacturer. If the manufacturer's warranty document provides for such a possibility, the Customer may also submit his claims under the warranty directly to the authorized service center, the address of which is listed in the warranty card.

All Goods available in the Store are independently covered by the liability of Key-Soft.pl under the statutory provisions on warranty for defects. The warranty does not exclude, limit or suspend the Customer's rights under the statutory warranty provisions for defects of the goods sold.

X. Complaints regarding the provision of electronic services

Key-Soft.pl takes measures to ensure the fully correct operation of the Online Store, to the extent that results from current technical knowledge, and undertakes to remove within a reasonable time any irregularities reported by customers.
The customer may notify us of any irregularities or interruptions in the functioning of the Online Store service. Please report irregularities related to the functioning of the Store by e-mail to: BOK@Key-Soft.pl
In the complaint about irregularities related to the functioning of the Online Store service, please indicate the type and date of irregularities.
We undertake to respond to the complaint immediately, but no later than 14 days from the date of its submission.

XI. Out-of-court ways of dealing with complaints and claims

We would like to inform you that there are possibilities to use out-of-court ways of dealing with complaints and claims. Taking advantage of them is voluntary and can take place only if both parties to the dispute agree to it.
- The consumer may apply for the initiation of proceedings for out-of-court settlement of consumer disputes concerning the concluded Sales Agreement to the Trade Inspection, in accordance with Article 36 of the Act of December 15, 2000 on the Trade Inspection (Journal of Laws 2001 No. 4, item 25 as amended).
- A consumer may also request that a dispute regarding a concluded Sales Agreement be reviewed by a permanent arbitration court operating at the relevant provincial inspectorate of the Commercial Inspection, in accordance with Article 37 of the Commercial Inspection Act of December 15, 2000 (Journal of Laws 2001 No. 4, item 25 as amended).
- The European Commission also provides a platform for online dispute resolution between Consumers and Entrepreneurs (ODR platform). It is available at: http://ec.europa.eu/consumers/odr/.
Detailed information on the settlement of consumer disputes, including the possibility for the Consumer to use out-of-court procedures for handling complaints, pursuing claims and the rules of access to these procedures are available at the offices and on the websites of the provincial inspectorates of the Trade Inspection and at: https://uokik.gov.pl/spory_konsumenckie.php.

XII. Final Provisions

The competent court for the settlement of disputes with Consumers is the court of local jurisdiction according to the applicable provisions of the Code of Civil Procedure.
Settlement of any disputes arising between Key-Soft.pl and a Customer who is not a Consumer shall be submitted to the court having jurisdiction over our registered office.
In matters not regulated by these Regulations, the provisions of the applicable law shall apply, in particular the provisions of the Act of April 23, 1964 Civil Code (consolidated text of the Journal of Laws of 2014, item 121, as amended) and the Act of May 30, 2014 on Consumer Rights (Journal of Laws of 2014, item 827). In the event of any contradiction of these Regulations with the rights of Customers and provisions arising from universally applicable regulations, the universally applicable provisions of Polish law shall apply.

Contact E-Mail: BOK@Key-Soft.pl